When you go to print an important document, a message appears informing your HP printer offline. Have you ever had something like this happen to you? And, more importantly, how do you resolve this issue?
Some of the possible causes include:
Driver problem,setting issue and connection problem
Each of these reasons has a unique resolution process. Let’s look at what’s causing the problem and how to get back online and printing.
How to change the HP Printer Offline Window 10 Status?
This surprisingly common problem occurs with many connected printers and is easily resolved with a few steps.
- Launch HP Print and Scan Doctor
1. Firstly, to identify and resolve errors, use the HP Print and Scan Doctor application. Clicking this link will take you to a special version designed to resolve offline issues.
2. Secondly, launch the HPPSdr.exe application by double-clicking it from the download location and allowing it to run. To do this, you may need to be in administrator mode.
3. Thirdly, if prompted, select Yes to trust the file source because it is directly from the HP technical support team.
4. Select your printer by clicking Start.
5. If your printer is not listed, restart it and then select Retry in the Print and Scan Doctor application.
6. The application will detect any potential connection problems. Follow the prompts and select Yes when prompted to enable printer updates.
7. Follow the prompts and select Yes when urged to make this printer the default printer.
- Setup the default printer
Before you begin, ensure that you have downloaded and installed all of the Windows 10 operating system updates.
For Windows 10 users
1. Firstly, use the search option or ask Cortana to unlock Devices.
2. Secondly, shoose Printers and Scanners
3. Thirdly, uncheck the box next to “Allow Windows to manage my default printer.” If necessary, click the box to deselect it.
4. Select your printer from the list.
5. If your printer is listed more than once, choose the version that shows an idle or online status.
6. Select Manage.
7. Select Set as default.
Verify the status of your printer port and Windows services
The next step in resolving HP printer offline window 10 issue is to determine whether or not your printer has a WSD port.
1. Firstly to find out, search Windows or ask Cortana for Control Panel and then select “View devices and printers.”
2. Secondly, right-click your printer and select Printer Properties from the menu that appears.
3. Thirdly, Navigate to the Ports tab and check to see if your printer has a WSD port.
If it does, take the following steps (but skip this section if it does not)
1. Look for Services in Windows or ask Cortana.
2. Scroll down to find Function Discovery Provider Host and Function Discovery Resource Publication.
3. Examine the Startup type and Status columns.
4. Proceed to the next step if they are running and the startup type is automatic.
5. If they are blank with a manual startup type, right-click the name and choose Properties.
6. Set the startup type to automatic.
7. Then, go under the service status, click ‘Start’, and then OK.
8. Return to the Devices and Printers window and press F5.
9. Navigate to your printer’s name and check the status.
If it’s showing online, your problem is solved.
Examine your internet connection
Depending on how your printer is connected to your device, there could be a variety of reasons why the printer appears to be offline. If you’re using a USB cord to connect, make sure it’s securely in place. If your problem persists, try a different USB cord.
Still the problem persists, it may be the responsibility of your router’s manufacturer or a network administrator. Beyond these steps, connection issues can be difficult to detect, so contact a tech expert if you still can’t get your printer to connect.
Try printing from a different device
You could also try printing from a different device, such as a laptop or smartphone. While you may believe that offline issues are caused by printers, this is not the case. Connect to another computer and see if your issues go away. If you can print from another device, you know that the issue is most likely not with the printer.
Getting your printer online as quickly as possible
If you’re wondering, “why your HP printer keeps going offline?” Realize that you are not the only one experiencing the same problem. Almost every printer owner will run into this problem at some point. It is more common in people who have a wirelessly connected printer, an older printer, or who haven’t updated their operating system or printer drivers in a long time.
We know that you’re dealing with the same issue and that is the reason you’re here. Follow the upper steps to solve HP Printer offline issue, and if you won’t able to do it. Call an expert right away.